Cancellations made 48 hours or more before the pick-up receive a full refund. Less than 24 hours notice may incur a fee of 50% of the total fare, and 'No-Shows' are charged the full quoted price (100%). Please check your specific booking for precise details.

We actively monitor all flight statuses, adjusting the driver's arrival time automatically. We offer a complimentary grace period (30–60 minutes for airport arrivals). For standard trips, drivers arrive 10-15 minutes early to ensure an on-time, smooth departure.

The base fare includes the vehicle and driver's basic fee. A mandatory 15–20% gratuity is typically added to the final bill. Tolls, parking fees, and airport fees are usually separate and itemized on your final invoice.

Yes, our meet and greet service is designed for an elegant and convenient airport experience. It includes personal assistance, fast-track services, and optional access to airport lounges, buggy service, and porter service.

Yes, we provide flexible hourly services, but a minimum booking duration of 3 hours is required. The pricing structure for hourly service may vary based on your location, the selected car model, and the total duration.

Yes, child safety seats are available upon request to ensure the safety of your little ones. The fixed charge for providing a child safety seat is $20 per seat. Please notify a reservation agent about your requirement when booking.

We provide white-glove service for all major events, including weddings and corporate gatherings. This service encompasses detailed venue coordination, precise timing, and discreet delivery to ensure your privacy and comfort.

We accept all major credit cards, bank wire transfers, and certified checks for payment. We also offer customized, net-term billing solutions specifically tailored for our regular fleet owners and corporate clients.